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Returns

Detailed information about our Christmas deliveries and returns you can find here!

EXTENDED RETURNS

We’re still here for you around the clock with all our usual delivery and payment options! Plus, we’ve even extended our returns policy so if for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise.

Our returns deadline for orders placed after 1st November 2020 has now been extended to 31st January 2021.

Our standard 30-day returns period applies for any saddles purchased on or after 12th August 2020.

RETURNS INFORMATION

We want you to be completely happy with your Enzo Treviso order. If for any reason you are not satisfied, we will gladly accept your timely return of unused, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective.

Returned merchandise should include the packaging and tags and be in the same condition as when it was received. If your product is in a saleable condition with its original labels and packaging, we’re happy to offer a full refund on your product. Please note, this excludes any initial delivery costs.

Please use the original or another shipping box/packaging when returning items such as footwear. A £10.00 restocking fee will be applied to footwear returned in just the boot box.

Please note: Upon assessment of the returned item, if the item is deemed unsaleable, you will be contacted by our Customer Service team to advise of this. It is then your decision as to whether or not you receive the item back from ourselves. To ensure that your item is suitable for a refund, please ensure there is no dirt, water, or large amounts of hair left on the item. 

If you are returning a Faulty Item, the above section on the condition of returned items still applies under the Health and Safety at work Act 1972. Please see the Our Warranty page for more information. 

Korsteel Bits  - please note, we are unable to accept returns for Korsteel Bits ordered online if the item has already been used unless the Bit is defective. 

HOW TO RETURN AN ITEM

We have made the returns process as easy as we can - simply use our online returns request form to let us know what you're returning and why. 

You will need your logins details (if you ordered using an account), or your Order Number and Email Address (if you placed your order as a Guest).

Once you have logged in, you will need select the item(s) that you wish to return, and complete the required fields; such as Reason and Package Condition. 

After submitting the request, you will receive further instructions from DPD which will include your returns label. Follow the instructions on the email and return your item to your closest DPD pick up point. 

Please Note: Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

Returns are free of charge in the UK (England, Wales, Scotland – excluding Scottish Highlands & Islands) - see above steps for postage refund process.

We will process your refund within 14 days of receiving the returned goods.

To request a return, please follow the below link: (please note, if you ordered as guest, you will need to complete the fields on the right hand side of the link below. If you logged in with an account, please complete the left side). 

Online returns request form

 

Returns from Northern Ireland, Republic of Ireland, Scottish Highlands, France or Germany

We cannot cover return postage costs for customers in Northern Ireland, Republic of Ireland, Scottish Highlands, France and Germany, which includes any initial delivery costs, if there is nothing wrong with the item you have ordered, we can only refund the cost of the item itself.  For faulty or damaged items, or if you have received the wrong item, we will cover any of your postage costs to get the item back to us.

Please post your return to:

Enzo Treviso B2C Returns
Unit 5
Shipton Way
Express Business Park
Rushden
Northamptonshire
NN10 6GL

We will process your refund within 14 days of receiving the returned goods.

Please Note: Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

REPLACEMENTS OR EXCHANGES

If the item you have received is faulty or damaged, or if you have received the wrong item, then please follow the standard returns process to get the item back to us.  We will be happy to send out a replacement product and cover the cost of postage.

Unfortunately we cannot exchange products for a different item. If you have ordered the wrong item or size and wish to exchange for a different size or colour, then please follow the standard returns process for requesting a refund and then place a new order on the website.

Unbridled Passion

Born of a passion for the very best in Italian inspired saddlery, our saddle makers use luxurious leathers to create a feeling of total unity between horse and rider...

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